Privacy Statement

Introduction

Desynit Limited is a Registered Salesforce.com Consulting Partner. This website is owned and operated by Desynit Limited. We are registered in England and Wales under registration number 062004, and our registered office is at 571 Fishponds Road, Fishponds, Bristol, BS16 3AF. Our office address is CityPoint, Temple Gate, Bristol BS1 6PL. You can reach us by telephone on 0117 373 6880 or email us at [email protected].

For the purposes of the General Data Protection Regulation (GDPR), and any other applicable data protection legislation we are responsible as a ‘data controller’ for the personal information we collect and use.

We are committed to safeguarding the privacy of our website visitors; and collecting, holding and processing your personal data in accordance with the GDPR. In this policy we explain how we will treat your personal information.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

Collecting personal information

We may collect, store and use the following kinds of personal information:

information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
information that you provide to us when registering with our website (including your email address);
information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name, company and email address);
information that you post to our website for publication on the internet (including your user name, and the content of your posts);
information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);
any other personal information that you choose to send to us;

Before you disclose to us the personal information of another person, you must obtain that person’s consent to, or have another legal basis for, both the disclosure and the processing of that personal information in accordance with this policy to ensure that we are not restricted or prevented from processing the personal information when providing our services.

Using personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We collect your data so that we can communicate with you in an accurate and appropriate way, whatever your relationship to Desynit: that is our legitimate interest in processing your data.

The data we hold is so that we can:

understand which organisation you work for and your role (employee, job title);
can contact you (telephone no; email address; social media contact information)
know what contact we’ve had with you before and have a record of your response (email trail; marketing communications received and whether or not they were opened).

We do not use your personal data for profiling purposes and/ or to make automatic decisions, beyond basic engagement e.g. whether or not you are opening and reading our emails.

Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

to the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Other than in the circumstances described above, we do not share your personal data with anyone outside of Desynit, unless it is specified in any agreement with you or you have given us your express permission.

International data transfers

Apart from where your data is hosted in Salesforce and Google Drive we do not transfer your personal data outside the European Economic Area. Where your data is in Salesforce and Google Drive it will be transferred outside the EEA. Any such transfers are made on the basis of either Privacy Shield or the European Union’s Model Clauses. More details of Salesforce Privacy Shield certification can be found here and details of Google’s Privacy Shield compliance can be found here. If you do not want your data transferred outside of the EEA then you must stop using our services.

Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

Retaining personal information

This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data in accordance with the GDPR.

We will only hold on to personal data for as long as we need it for the purpose it was collected or for as long as we are legally required to do so.

We will retain data relating to customer completed client work for 7 years after completion of the contract.
Data relating to prospective customers who did not go on to become customers, we will retain for 5 years.

Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data

to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of personal information

We have put in place appropriate technical and organisational precautions to prevent the loss, misuse, access to or alteration of your personal information in an unauthorised way.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

All electronic financial transactions entered into through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Your data is only accessible to Desynit employees with a valid logon to our Salesforce.com instance. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. The platform is password protected. The data is held on servers in Salesforce.com’s European data centre and protected by the strictest data security measures in the industry.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Amendments

We may update this policy from time to time by publishing a new version on our website

You should check this page occasionally to ensure you are happy with any changes to this policy

We may notify you of changes to this policy [by email or through the private messaging system on our website]

Your rights

You have the following rights under the GDPR free of charge:

To access your personal information and certain other supplementary information
To require us to correct any mistakes in your information which we hold
To require the erasure of personal information concerning you in certain situations
To receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
To object at any time to processing of personal information concerning you for direct marketing
To object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
To object in certain other situations to our continued processing of your personal information
To otherwise restrict our processing of your personal information in certain circumstances

If you would like to exercise any of these rights please email or call us using the contact details above (section 1.1) and provide details of your identity and your request.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you are unhappy with any aspect of our data collection or processing, you have the right to make a complaint to a supervisory authority. The supervisory authority in the UK is the Information Commissioner’s Office.

Third party websites

Our website includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

We use persistent cookies when comments are left on our website.

The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

we use “comment_author_”, “comment_author_email” and “comment_author_url_” on our website to recognise the author of a previous comment when a they visit the website;

Google Analytics cookies

We use Google Analytics to analyse the use of our website.

Our analytics service provider generates statistical and other information about website use by means of cookies.

The analytics cookies used by our website have the following names: “_ga”, “_gat”, “__utma”, “__utmt”, “__utmb”, “__utmc”, “__utmz” and “__utmv”.

The information generated relating to our website is used to create reports about the use of our website.

Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy/

Pardot Cookies

We use Pardot to manage marketing activity on our website and includes the use of cookies.

Pardot sets first-party cookies for tracking purposes, and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry.

Pardot cookies don’t store personally identifying information, only a unique identifier.

Pardot sets first-party cookies on your tracker subdomains and Pardot domains. Pardot uses third-party cookies on https pages and when your account doesn’t have a tracker subdomain set up.

Visitors receive a message that asks them to opt in on their first visit. The message doesn’t appear again unless they clear their cookies. If a prospects opt out of tracking, Pardot treats them as if their cookies are disabled. Email link clicks and form submissions still appear in their activity history, but their page views and form views don’t.

You can read more about Pardot’s Cookie and Activity Tracking Policy here

CloudFlare cookies

The “__cfduid” cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information

Blocking cookies

Most browsers allow you to refuse to accept cookies; for example:

in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
in Firefox (version 39) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
in Chrome (version 44), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites.

Deleting cookies

You can delete cookies already stored on your computer; for example:

in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
in Firefox (version 39), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
in Chrome (version 44), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

Deleting cookies will have a negative impact on the usability of many websites.