Docusign FAQs

A short look at why we use DocuSign and what you need to know before you sign on the dotted line.


I’ve just received an electronic document to sign. Why don’t you just send a print out?

Sending out our contract documents electronically means that we can spend less time on making sure your paperwork is up to scratch, a more time on delivering our services to your business.

No more printing, faxing, scanning, or posting, our customer transactions are now all digital.

You will get a faster, easier contract process, which will be fully compliant and allow you complete visibility and control at all stages of the process.


What is an eSignature?

An eSignature, or electronic signature, is an electronic indication of intent to agree to or approve the contents of a document.

There are multiple options for creating this electronic signature – you can use your mouse, upload a scanned image of your signature, or type in your name and select a signature style to drop in.


What is DocuSign?

DocuSign is an eSignature solution. It allows us to deliver your paperwork digitally, prompt you for an eSignature and then record all of the relevant transaction against your customer record. We have chosen DocuSign because it’s a market leading solution and it has a great integration with


Is it secure?

Yes. DocuSign offer bank-grade security and operations. They have a comprehensive approach to security, and take no risks with the highly sensitive information.


Is an eSignature legally binding?

Yes, there is legislation in place to permit the legal use of electronic signatures. An eSignature is every bit as legally binding as any other pen and paper signing method.


I’d prefer to sign and return a hard copy

No problem. You can do that too. Just print off the document that we have sent you, and sign and return as you would with a regular hard copy.