Service Cloud Voice is a modern contact centre solution that unifies phone, digital channels, and Salesforce data into one seamless experience. Partner with Desynit to deliver success with Unified Routing on Service Cloud Voice and Amazon Connect.
Service Cloud Voice is a modern contact centre solution that unifies phone, digital channels, and Salesforce data into one seamless experience. Partner with Desynit to deliver success with Unified Routing on Service Cloud Voice and Amazon Connect.
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Our Salesforce experts can architect, design, manage, and deliver your Service Cloud Voice implementation from inception to go-live.
We can plan and execute the project with our tried and tested Vision to Roadmap and best practice Agile methodology.
Or we can slot into your organisation’s preferred Project Management structure to ensure your telephony and CRM teams are perfectly aligned.
The combination of Salesforce and Amazon Connect offers a full suite of contact centre tools that can be utilised in different ways. At Desynit, we help you evaluate the configuration options, focusing on delivering value for your agents and customers fast.
Amazon Connect provides the robust, scalable telephony infrastructure behind the scenes. This integration ensures high-quality voice streams and global reach without the need for complex on-premises hardware.
The Service Cloud Voice console provides a single pane of glass where call controls (mute, hold, transfer) live alongside the customer’s 360-degree view. Agents no longer need to toggle between different applications to handle a call.
Desynit specialise in Salesforce, Service Cloud, and complex CTI integrations. We have evolved and advanced alongside the platform, and pride ourselves on knowing how to make the most of the latest voice features that Salesforce offers.
Over the years, we have developed contact centre solutions for many organisations across different industries and verticals, ensuring their technology empowers their people to have better conversations.
“Desynit enables us to genuinely partner. We immediately identified the value we could deliver for each others’ businesses, and augmented our teams to help us work together as effectively as possible.”
Certified Salesforce Professionals with experience working with many businesses and projects just like yours.
Businesses that we’ve helped take that next step with the Salesforce platform.
Ready to transform your business with Desynit? Partner with us for seamless implementation and unparalleled support. Get in touch to start your journey today!
