Learning from the IPC Media Consumer Journey:ย The Customer Experience and the Emergence of Social as a Service Channel1) Learn how service effects the larger brand, how every department has a responsibility to the customer and how leading organisations are embracing social as a service channel.
2) From zero to advocacy: the IPC Media Consumer Journey
This was a presentation by Nanik Mirpuri, MD of Bluewolf UK and Simon Denny, Affiliate Director, IPC Media.
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